Terms of Service
Version 2 · Effective 4 November 2026 · Plain language, in detail. By creating or using a Freemail account you agree to these terms and to the Privacy Policy. Material changes will be announced in the app before they take effect.
1. What Freemail is
Freemail is an email service: mailboxes, contacts, calendar, tasks and notes, operated by the Freemail team on infrastructure we run ourselves. Freemail is built for privacy: no ads, no tracking, and no reading your mail. What we are building towards, in full, is on our Our Goals page.
2. Your account
- Who can have one. You must be old enough to form a binding agreement where you live, and the information you give us at sign-up must be true.
- Your responsibility. You are responsible for everything done through your account, and for keeping your password, and your recovery key, if you save one, secret. Tell us promptly if you believe your account has been compromised.
- One identity, honestly held. Don’t impersonate someone else, and don’t register an address meant to deceive, for example a role, brand or organisation name that isn’t yours to claim.
- Protect it. Turning on two-factor sign-in is strongly recommended. Some access requires it: IMAP & SMTP app passwords, for example, only work when two-factor is on.
- Recovery is yours. If you lose your password and your recovery key, we may not be able to restore access. That is the deliberate price of not keeping a back door into your account.
3. What the service includes
- Webmail plus contacts, calendar, tasks and notes on the same account.
- IMAP & SMTP access with app passwords, so you can use Freemail in your own mail apps and send from them.
- SMTP submission (port 587, STARTTLS, app password, two-factor required) for your own apps and websites, including transactional mail such as receipts, password resets and notifications, sent from a mailbox on your account or your custom domain, within the limits in section 5.
- Aliases and groups on your account, within the limits in section 5.
- Custom domains: link a domain you own and run mailboxes on it (section 7).
- Automated protection on every account: spam scoring, sender authentication checks (SPF, DKIM, DMARC) and link-safety checks.
4. Acceptable use
- No spam. Don’t send unsolicited bulk mail, and don’t advertise to people who didn’t ask. There is no “cold outreach” exception.
- No abuse. No phishing, malware, fraud, impersonation for gain, harassment, threats, or anything unlawful. Don’t use Freemail to attack, probe or disrupt other systems.
- No faking system mail. Don’t forge headers, spoof senders, or send anything designed to look like a Freemail system message.
- Respect other people’s data. Don’t collect, harvest or publish other people’s personal information without their consent.
- Automated enforcement. Protection systems watch sending and sign-in behaviour continuously. Accounts that trip them can be throttled, blocked from sending, or suspended, in serious cases (spam, phishing, fraud) immediately and without notice. If we got it wrong, write to us and a human will look; an appeal that succeeds restores the account.
5. Limits and quotas
These limits exist to keep Freemail mail trusted by the rest of the internet. They apply to mail sent to outside addresses; mail between Freemail addresses is unlimited.
- Sending: 30 messages per hour, 500 per day, 2,000 per week and 5,000 per month, on rolling windows.
- Storage: 500 MB per account by default.
- Per owner: up to 5 linked custom domains, 2 aliases and 3 groups, unless your account’s plan or an admin setting says otherwise. Mailboxes on a domain you own are unlimited.
- Limits may differ for new accounts while reputation is being established, and we may adjust limits to protect deliverability. Material reductions will be announced in the app.
6. What we collect, and what we never collect
This is the short, complete list. The Privacy Policy is the detailed version and controls if the two ever differ.
| What we collect | Why, and for how long |
|---|---|
| Account data | Your name, email address, a securely hashed password (never plain text), your settings, and, if you turn them on, your two-factor secret and recovery material, stored encrypted. Kept while your account exists. |
| Your content | Your messages and attachments, contacts, calendar events, tasks, notes, signatures, filters and folders, the things the service exists to hold for you. Message bodies and attachments are encrypted on our servers. Kept until you delete them; Trash and Spam purge automatically after 7 days by default. |
| Security & activity records | Sign-in attempts, session records, the IP address a request arrives from, and an audit log of account activity (sends, deliveries, settings changes). These exist to stop abuse and to let you review your own account’s history. Kept 90 days by default, then deleted. |
| Delivery & protection records | Bounce records, spam and abuse scores, and link-safety results produced by our automated systems when mail is sent or received. Used only to deliver and protect mail. |
| Domain data | For a domain you link: the domain, its settings, and the DNS records we generate or check for you. Your DNS stays at your registrar, under your control. |
| What you send us | If you write to us (for example an abuse report or a support question), we keep that correspondence so we can answer and act on it. |
What we never collect or do
- No advertising identifiers, no ad networks, and no third-party analytics or trackers, in the app or on this website.
- No selling, renting or sharing your data with marketers or data brokers. Ever.
- No reading your mail by a human, and no using message content for advertising, profiling or training models.
- No location tracking beyond the IP address a connection arrives from, which is used only for security and rate limiting.
Email only works by talking to other mail servers: when you send to an outside address, that message goes to the recipient’s provider, as with any email service. Beyond that necessary delivery, your data stays on infrastructure we operate. If the law ever compels disclosure, we would have to comply, that has not happened to date.
7. Custom domains
- You confirm you own the domain, or are authorised to manage its mail, before you link it.
- You are responsible for publishing and maintaining the domain’s DNS records; we generate them for you and check them, but they live at your registrar.
- These terms apply to every mailbox, alias and group on a domain you link, and you are responsible for the people you create mailboxes for.
- Unlinking a domain stops its mail here. Mail already delivered stays in its mailboxes until deleted.
8. Your mail and your content
Your messages and content are yours. You grant us only the limited right to store, copy and transmit them as needed to run the service for you, delivering mail, showing it back to you, backing it up, and scanning it automatically for spam and dangerous links. We do not read your mail, sell it, or use it for advertising. Automated systems process mail for delivery, spam scoring and link-safety checks; that machine processing is part of how the service works, and it is described in the Privacy Policy.
9. Availability and backups
We work to keep Freemail up and your mail safe, including encrypted daily backups kept on a rolling basis, but the service is provided “as is”, without a guarantee of uninterrupted availability or a promise that no message will ever be lost. A deleted message may persist in an encrypted backup until that backup rotates out. Keep your own copies of anything irreplaceable.
10. Suspension and closure
- You can stop using Freemail at any time.
- We may throttle, suspend or close accounts that break these terms. For spam, phishing, fraud or other abuse, that can be immediate.
- Where it’s reasonable, we’ll tell you why, and you can appeal by writing to us; a human reviews appeals.
- On closure, your data is deleted in the ordinary course, subject to the retention periods in section 6 and any legal duty to keep a record.
11. Liability
To the extent the law allows, Freemail is not liable for indirect or consequential losses arising from use of the service, including loss of messages or business, and our total liability is limited to the amount you paid us in the twelve months before the claim (which, while Freemail is free, is zero). Nothing in these terms limits liability that cannot lawfully be limited.
12. Changes to these terms
If these terms change in a way that matters, we’ll announce it in the app before the change takes effect and update the version and date on this page. Continuing to use Freemail after a change takes effect means you accept it. If you don’t accept a change, you can stop using the service and close your account.
13. Contact
Questions about these terms, privacy requests (a copy of your data, a correction, deletion), and abuse reports: abuse@freemail.ng. See also our Privacy Policy and Our Goals.